One Research has seen significant growth in its patient expense services since its inception with operations across Europe. Current pipelines will see implementation in further territories over the coming months.

One Research’s Managing Director Alistair Crombie states:

“This demonstrates in the clearest possible terms that our approach is the right one. We undertook two years of R&D to innovate in this field because our clients’ clinical research needs were not being met by available industry providers. We needed operational flexibility, scalability along with viable economies of scale to support our work on a global stage. During the early R&D phase, our team conducted telephone interviews with over 4,000 patients registered with our Volunteer Outreach Programme. We set out to examine the potential barriers to research participation so we could develop an effective solution that met patient needs. Of the 4,000 we interviewed, financial considerations were cited by over 60%.”

One Research’s approach is holistic, considering all aspects of a patient’s journey and is dedicated to making the patient experience as seamless as possible. By reducing workloads for researchers, sponsors/CROs, and enhancing the patient experience, One Research is contributing to more efficient, patient-centric research practices.

Critically, One Research absorbs the entire administrative burden for all the stakeholders. Once the process is set up for patients, no further intervention is required by any of the other stakeholders.
This innovative approach not only alleviates the financial burden on patients, but also contributes to increased participation and retention in trials. This is further enhanced with the provision of support services for the entire duration of participation.

“Not only have we seen an increase in recruitment, but retention is greatly improved with a drop in missed appointments by an aggregate of some 47% for those using our services.”

Ultimately, this allows researchers and sponsors/CROs to connect with patients from diverse backgrounds, thus making research more inclusive. These innovative approaches not only enhance the efficiency of medical research and increase data quality but improve health outcomes of patients.